As the face of IT to more than 85,000 Internal Revenue Service employees and contractors, the User and Network Services group delivers new and enhanced technology tools and solutions. Our team is an integral member of the technology adoption PMO and has produced the strategy and communications that prepare internal end users for new technology deployments such as Windows 10 and 7, and the Microsoft Office 365 ProPlus suite of applications.
We develop targeted marketing, awareness, and end-user messaging that is uniquely crafted for segments of the employee population such as remote workers, assistive technology users and executives. The result? Improved communication flows, positive changes in technology adoption behavior, increased self-help, and a reduction in help desk calls.