Taxpayer needs and growing demand on infrastructure required changing the way the IRS developed and delivered technology. The IT organization recognized that to move from agile to DevOps principles, accelerate the delivery of quality software and advance automation, a fundamental culture shift was needed.
They relied on us to help bring about this transformational change. We used our proprietary change management approach to help them realize their vision. We assessed DevOps maturity, developed a communications and change management strategy to facilitate adoption of a DevOps culture, improved governance, and collaborated on their go-forward plan. Our efforts helped IRS IT to automate manual processes, reduced time and cost associated with staff overtime, and freed up IT personnel to focus on more complex tasks.