A federal agency with over 100,000 employees hired Wheelhouse Group to support an enterprise-wide Windows 7/Office 2010 technology upgrade.

This complex program included several infrastructure initiatives, such as application readiness, server reconfigurations and supply chain upgrades, in addition to the nationwide upgrade of each workstation. The program required the oversight of multiple work streams and constant communication across the agency to stakeholders at all levels. Wheelhouse Group was tapped for our expertise in program management, executive and employee communications, and project governance.

Approach/Solution

The Wheelhouse Group team developed and executed the strategic communication plan to reach all impacted stakeholders including:

  • Agency executives
  • Business unit leaders
  • End users
  • Migration technicians
  • Client-facing project team members

In addition to communications, our team provided program management support. We helped to establish a process for governance and reporting that promoted transparency and collaboration.

Key Outcome/Key Data

Our work in the areas of program governance, communications and team effectiveness supported the following results:

  • Delivery of a number of successful infrastructure improvement projects
  • Clear expectations and upgrade instructions for end users
  • Accelerated pace of migrations
  • Stronger partnership between IT and the business units
  • Executive support for the program
  • A significant rise in demand for the upgrade
Key Takeaway

With a technology upgrade set to impact over 100,000 employees’ daily work, Wheelhouse Group was contracted to manage  the phased deployment and to develop transparent communications for end-user expectation management.